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Online FAQ

Frequently Asked Questions

Question MarkWe take our client's health seriously. As a result, we have compiled this list of questions that are commonly asked to better serve you. Please consult the list on the right to see if your question has already been asked. If you do not see it, we encourage you to fill out the form below. We'll be happy to get in touch with you as quickly as possible, but please allow 1-3 business days to receive a response from us.

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Questions and Answers

  1. What is included in my purchase?
  2. If I accidentally freeze my vial what do I do?
  3. What happens if I leave my vial sitting out of the refrigerator?
  4. Are the pictures of the vials the actual vial that I will receive?
  5. Can I use my own doctor or prescription?
  6. How many MCGs of Vitamin B12 are in AminoB12?
  7. Do you sell HCG?
  8. Do I have to have a prescription from my doctor to order your injectable products?
  9. How do I get a prescription for your product?
  10. Are these products tested?
  11. Are these injections preservative free?
  12. Why is PH stability testing important?
  13. What is the purpose of the beyond use date of a compounded sterile preparation (CSP)?
  14. What is the difference between a beyond use date and an expiration date?
  15. Where can I find the beyond use date?
  16. How many times are each batch tested for sterility?
  17. What is your return policy?
  18. Do you ship internationally or to Canada?
  19. How quickly does my package ship once I order it?
  20. I am concerned about the treatment of my purchase during shipping and delivery.
  21. Do I need to be home to sign for my shipment?
  22. Do you ship to P.O. boxes?
  23. What if my order is damaged when it arrives?
  24. I received my order, but was wondering, is there a diet to follow, what kind of results might I see?
  25. If your products are prescription strength injections, do I have to get an outside referral to order from you?
  26. My packaging contains both a beyond use date and an expiration date. What is the difference? What is the purpose of hte beyond use date of a compounded sterile preparation (CSP)?
  27. Do you accept insurance or flexible spending accounts?
  28. Hours of Operation?

What is included in my purchase?

You will receive the vial size of the injection that you selected along with packaging. You will also receive two .pdf files to download from your account once you've placed an order. This will be your Paleo Diet and Meal Journal booklets.

If I accidentally freeze my vial what do I do?

Contact us either through e-mail or phone. If calling us please select the extension for the pharmacy.

What happens if I leave my vial sitting out of the refrigerator?

If it is no more than 1 day it’s fine but if it is any longer, do not use and discard the vial.

Are the pictures of the vials the actual vial that I will receive?

No, the vials pictured are for promotional use only.

Can I use my own doctor or prescription?

No, you must use our provider and they will determine if you qualify for a prescription.

How many MCGs of Vitamin B12 are in aminob12?

1cc has 1,000mcg of vitamin B12, only in Amino B12.

Do you sell HCG?

No, we do not sell or distribute any HCG products directly. We contract with industry-leader HCG.com, and pass those savings directly on to you. After your first order from our site, you will be rewarded with a 10% discount on your next order. Sign up for our newsletter today to receive updates on our newest and most popular products, as well as more discounts and nutritional information to make the most out of your HCG experience.

Do I have to have a prescription from my doctor to order your injectable products?

No, you will have to be qualified by one of our physicians in order to purchase from our site.

How do I get a prescription for your product?

Create an account and fill out our medical history and medical consent forms for the physician to review. The physician will contact you to discuss your purchase. Once qualified by the physician, your order will be shipped directly to you from the pharmacy. Please contact us for any additional information on receiving a prescription.

Are these products tested?

Yes, every batch is tested for solubility, PH stability, and many other sterility tests which include the following: bacterium, microbes, molds, fungi, pyrogens, and endotoxins.

Are these injections preservative free?

Yes, these injections are 100% preservative free.

Why is PH stability testing important?

To insure that the PH stability in the solution will remain the same until the assigned beyond use date has been passed.

What is the purpose of the beyond use date of a compounded sterile preparation (CSP)?

A CSP’s beyond use date identifies the time by which the preparation once mixed- must be used before it is at risk for chemical degradation, contamination, and permeability of the packaging. In other words, the beyond use date serves to alert pharmacists and caregivers to the time after which a CSP cannot be administered. During the beyond use date testing each ingredient potency is evaluated for over a three month period. Each ingredient has to pass the sterility test for bacterium, microbes, molds, fungi, pyrogens, and endotoxins.

What is the difference between a beyond use date and an expiration date?

An expiration date is identified by the product manufacturer. It is placed on the vial and in the package insert, and is dependent on the temperature and the appropriate storage of the unopened container. A beyond use date is assigned by the pharmacy fro a preparation that they compound.

Where can I find the beyond use date?

Once you receive your package in the mail. The beyond use date will be labeled on your bottle.

How many times are each batch tested for sterility?

Twice

What is your Return Policy?

Per FDA regulations, prescription medications may not be returned once it is sent from the pharmacy. If you have any questions about the product you have received, please contact customer service.

If you believe you have received an incorrect medication; please do not take the medication and contact Customer Service immediately.

Do you ship internationally or to Canada?

No, we do not ship internationally or to Canada. We are only able to ship our products within the United States. We are hoping to expand into international shipping in the near future. Sign up for our newsletter to receive notifications on when this will happen.

How quickly does my package ship once I order it?

Please refer to our Shipping Policy page. http://aminopharmaceuticals.com/shipping-policy

Do I have to be at home to receive my purchase?

We recommend that you ship your product to a work address or one where a trustworthy person can receive your order. We do send tracking information for each purchase, so you will know when to expect your purchase. You do not have to be at home when your purchase arrives.

Do you ship to P.O. boxes?

No, it has to be a residence or your workplace.

What if my order is damaged when it arrives?

Contact us immediately. Do not use if damaged or cap is off.

I received my order, but was wondering, is there a diet to follow, what kind of results might I see?

We do not offer nutritional support at the moment. Please check out www.medicalweightlossofcolorado.com to get 3 Free Daily Recipes. These injections work best combined with a healthy diet and an exercise program. If you can not find any diet or exercise advise online, please email for suggestions.

If your products are prescription strength injections, do I have to get an outside referral to order from you?

No, our trained medical staff will evaluate you once you contact us to make your first purchase.

My packaging contains both a beyond use date and an expiration date. What is the difference? What is the purpose of the beyond use date of a compounded sterile preparation (CSP)?

Our injections are packaged following a compounded sterile preparation guideline, commonly referred to as a CSP. The beyond use date on the bottle outlines the time by which the injection must be used in order to guarantee maximum potency. If the beyond use date passes, the solution is subject to chemical degradation and possible contamination, rendering it unsafe for injection. An expiration date, on the other hand, is a specific date identified by the product manager. This date indicates how long the product will last when it is stored unopened at the proper temperature.

Do you accept insurance or flexible spending accounts?

No, at this time we only accept credit card payments.

Hours of Operation?

We are a privately owned medical practice that specializes in medical weight loss and hormone replacement therapy. We are open Monday through Friday 9am-5pm.  We do not work holidays or weekends.